How to Reassemble the base
The base ring at the opening of your Wine Opener is able to be opened incase of cleaning or removing of any remnant cork pieces
1. Gather Parts
Collect your parts to make sure you have them at the ready.
1. The internal spring
2. The clear plastic insert
3. The base ring
2. Place in the Spring
Loosely place the spring inside the barrel of the Wine Opener.
3. Line up the Insert
Make sure the ridges on the insert line up with the ridges on the inside barrel of the Wine Opener.
4. Place disc on insert and skrew on
Take the cover disc and use it to push the insert and spring inside the barrel. If it won't push in, you may need to check the ridges on the insert are lined up correctly as per step 3.
4. Tighten the base securely
Tightly skrew on the base ring. Give it a little tigten before your next use.
How to use
Using your WinePop is easy in 3 steps
1. Prepare
Cleanly remove any foil or wax seals to ensure a smooth and flawless extraction.
2. Extract
Position the opener vertically over the bottle. Secure the bottle with one hand, press the button once, and let the WinePop gracefully lift the cork.
3. Release
The cork will automatically eject from the chamber. Simply tilt the device horizontally to release it, and prepare to pour.
SHIPPING & DELIVERY
How do I track my parcel?
We will provide updates at every stage of your order, from the moment you place your order, to dispatch and delivery. You will receive a tracking number in a separate email after your confirmation email.
When will my order arrive?
Shipping can take around 3-5 working days to reach you once you have ordered. We use local couriers, once the parcel is in their care they will do their most to get it to you as soon as possible.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
RETURNS & EXCHANGES
What is the return policy?
You may request a return or exchange if:
- The product is defective, damaged, or not as described; or
- You change your mind within 7 days of receiving the product (as per the Consumer Protection Act “cooling-off” period for online sales).
To be eligible for a return, items must be:
- Unused and in the same condition you received them;
- In their original packaging, with all tags and labels attached; and
- Accompanied by proof of purchase (order confirmation or receipt).
Eligibility Criteria
All items must be returned in their original, new condition, complete with packaging and contents. Refunds will be issued within 10 days from the date the return is accepted by our Warehouse Team.
Initiating a Return
To start a return, simply contact us at molly@mollymiller.co.za Once your return is accepted, we will provide you with detailed instructions on how and where to send your package. Postage is not covered when returning an item and it is your responsibility.
Refund Process
Upon receiving and inspecting your return, we will notify you. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund (up to 10 days).
If your order qualified for free shipping and you choose to return your item, R99 will be deducted from your refund to cover initial shipping on order.
We value your satisfaction and are dedicated to making your shopping experience with us enjoyable and worry-free. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for choosing The WinePop
Contact Us
Feel free to reach out to us at molly@mollymiller.co.za for any questions or clarifications regarding your return.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
CARE & MATERIALS
Care & Materials
The WinePop is a electric device, please keep it away from any and all water. To clean, use a dry cloth.
How do I care for my WinePop?
Keep away from water and only use a damp cloth to wipe the outside. Your automatic wine opener is not dishwasher safe, so please keep it away from water.
If a cork is stuck inside, simply press the RESET button on the back andvoilla, it will remove the cork without any hassle.
Charging
It is recommending to fully charge your new wine opener before using it. You will know when it is fully charged, once all 4 dots on the charging indicator have lit up.
