Returns & Exchanges Policy
At MollyMiller.co.za, we want you to love your purchase. If for any reason you are not completely satisfied, you may request a return or exchange in line with the policy below.
1. Eligibility for Returns
You may request a return or exchange if:
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The product is defective, damaged, or not as described; or
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You change your mind within 7 days of receiving the product (as per the Consumer Protection Act “cooling-off” period for online sales).
To be eligible for a return, items must be:
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Unused and in the same condition you received them;
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In their original packaging, with all tags and labels attached; and
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Accompanied by proof of purchase (order confirmation or receipt).
2. Non-Returnable Items
Certain items cannot be returned or exchanged, including:
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Sale, clearance, or discounted items (unless defective);
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Gift cards or vouchers;
3. Returns Process
To start a return or exchange:
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Contact us at returns@MollyMiller.co.za within the applicable return period.
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Provide your order number, reason for return, and supporting photos if applicable.
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We will provide instructions for sending the item back.
Please do not send items back without first contacting us.
4. Refunds
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Refunds will be processed once the returned item has been inspected and approved.
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Refunds will be issued to the original payment method within 7–10 business days (timing may depend on your bank).
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Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
5. Exchanges
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If you would like to exchange an item for a different size, colour, or product, please contact us at returns@MollyMiller.co.za
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Exchanges are subject to stock availability. If the desired item is unavailable, we will issue a refund instead.
6. Shipping Costs
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You will be responsible for return shipping costs unless the return is due to our error (e.g. incorrect or defective item).
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We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery so that we can arrange a replacement or refund at no extra cost to you.
8. Contact Us
For all returns or exchange requests, please reach out to us at:
returns@MollyMiller.co.za
